A common issue while acessing UCM server:
An External Authenticated User is Unable To Access the Admin Server Page
Error: Request Failed Unable to retrieve root IdcAdmin page. User 'ExtUser' does not have
sufficient privileges.
Solution:
1. Make sure the user is assigned the sysmanager role
2. Edit the <UCM Domain path>/ucm/cs/config/config.cfg file
3. Add the following parameter:
UseSubjectGroupData=true
4. Save and exit the file
5. Restart the UCM Managed Server
6. Have that user log in and verify that the Admin Server page can now be opened
An External Authenticated User is Unable To Access the Admin Server Page
Error: Request Failed Unable to retrieve root IdcAdmin page. User 'ExtUser' does not have
sufficient privileges.
Solution:
1. Make sure the user is assigned the sysmanager role
2. Edit the <UCM Domain path>/ucm/cs/config/config.cfg file
3. Add the following parameter:
UseSubjectGroupData=true
4. Save and exit the file
5. Restart the UCM Managed Server
6. Have that user log in and verify that the Admin Server page can now be opened
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